Privacy policy
Privacy Policy for Aus Lanka Delivery
Effective Date: 22/09/2025
At Aus Lanka Delivery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you interact with our services, including our website, mobile app, and customer support.
By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect information in several ways to provide and improve our services. The types of information we collect include:
a. Personal Information
· Account Information: When you create an account with us, we collect personal details such as your name, email address, phone number, delivery address, and payment information.
· Order Information: We collect details about your orders, including the items purchased, shipping information, and payment transactions.
b. Payment Information
· Transaction Data: We may collect data related to your payment method (credit card, bank account, e-wallet details, etc.), though Aus Lanka Delivery does not store sensitive payment information. Payment details are processed through secure third party payment gateways.
c. Usage Data
· Website/App Interaction: We collect data related to how you interact with our website or mobile app, including IP addresses, browser types, device information, and usage patterns. This helps us improve user experience.
· Cookies: We use cookies to track your activity on our website and app, such as the pages you visit, items you view, and your shopping cart. Cookies help personalize your experience and remember your preferences.
d. Customer Support Data
· Support Interactions: If you contact us for support, we collect information such as chat logs, emails, and phone conversations to resolve your issues and improve our service.
2. How We Use Your Information
We use your personal information for the following purposes:
a. To Provide and Improve Services
· To process and fulfill your orders.
· To communicate with you regarding your orders, delivery status, and other customer service needs.
· To personalize your shopping experience and offer recommendations based on your preferences.
b. To Process Payments
· To process your payment and manage transactions securely.
c. Marketing and Promotions
· With your consent, we may send you promotional emails, special offers, or newsletters. You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails.
d. For Legal and Safety Purposes
· To comply with applicable laws and regulations.
· To prevent fraud and ensure the security of our platform.
3. How We Share Your Information
We may share your personal information in the following circumstances:
a. Service Providers
· We may share your data with third-party vendors who assist in fulfilling your orders, processing payments, or providing customer support. These vendors are obligated to protect your data in accordance with this policy.
b. b. Legal Compliance
· We may disclose your information when required by law, such as to comply with a subpoena, legal proceeding, or government request.
c. c. Business Transfers
· If Aus Lanka Delivery undergoes a merger, acquisition, or asset sale, your personal information may be transferred to the new entity.
4. Data Security
We take the security of your personal data seriously and use industry-standard measures to protect it. However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
We store your information in secure servers and use encryption protocols (such as SSL) for transactions.
5. Your Rights and Choices
You have the following rights regarding your personal information:
a. Access and Correction
· You can access, update, or correct the information we hold about you by logging into your account or contacting us.
b. Data Deletion
· You may request to delete your personal information from our system, subject to legal and operational requirements. Please note that deleting your information may affect your ability to use our services.
c. Opting Out of Marketing
· You can opt out of receiving marketing emails by clicking the "unsubscribe" link in our emails or contacting us directly.
d. Cookie Preferences
· You can manage your cookie preferences through your browser settings or by using our cookie preferences tool on the website.
6. International Data Transfers
If you are located outside of [insert country], please be aware that your personal data may be transferred to and processed in [insert country]. By using our services, you consent to the transfer of your data to countries with different data protection laws.
7. Children's Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal data from a child under 13, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make significant changes, we will notify you via email or a prominent notice on our website. Please review this policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions about this Privacy Policy or how your data is being used, please contact us at:
Email: [info@auslankadelivery.com]
Phone: [+94 76 395 3531]