Refund policy

1. Eligibility for Return/Refund 

·         Damaged Goods: If items are delivered in a damaged condition, you may be eligible for a full refund or replacement.

·         Incorrect Items: If the wrong items are delivered, a return or exchange is typically offered.

·         Defective Items: Items that are defective or not as described may also be returned for a refund or replacement. 

2. Time Frame for Returns

·         Return Window: Returns are usually accepted within a specific time frame (e.g., 7–14 days) after the item has been received.

·         Conditions for Return: The product should typically be unused, in its original packaging, and with all tags or seals intact. 

3. Refund Process

·         Processing Time: Refunds are usually processed within 7–14 business days after the returned item is received and inspected.

·         Method of Refund: Refunds may be issued to the original payment method or store credit, depending on the seller's policy. 

4. Shipping Costs

·         Return Shipping: In cases of damaged, defective, or incorrect items, the seller may cover the return shipping costs.

·         Non-Defective Returns: If the return is not due to an error on the seller’s part, customers might need to cover the return shipping costs. 

5. Exclusions

·         Non-Returnable Items: Certain products (e.g., perishable goods, hygiene items, or personalized products) might not be eligible for return or refund.

·         Sale/Discounted Items: Some items bought on sale or at a discount may not be eligible for a return or refund. 

6. How to Initiate a Return

·         Contact customer support via Email (info@auslankadelivery.com).

·         Provide proof of purchase and details about the issue with the product (e.g., photos of damage, wrong item received).

·         Follow instructions provided by the seller for returning the item. 

7. Refund Methods

The refund will usually be processed through the original payment method or another option, depending on the specific circumstances.

a.       Credit/Debit Card Payments

·         Refund to Card: If the buyer paid via a credit or debit card, the refund is typically issued back to the same card.

·         Time Frame: Refunds to credit or debit cards may take anywhere from 5–10 business days to appear on the buyer’s statement, depending on the card issuer and processing times.

·         Partial Refunds: If only part of the order is returned, the refund will correspond to the value of the returned goods. 

b.      Bank Transfer

·         Refund to Bank Account: If the payment was made through a direct bank transfer or online banking service, the refund will usually be processed back into the buyer’s bank account.

·         Time Frame: Bank transfers can take 5–7 business days, though this varies based on the bank's processing times. 

c.       E-Wallet or Digital Payments (e.g., PayPal, eZCash)

·         Refund to Wallet: If the buyer used an e-wallet service like PayPal, eZCash, or other digital wallets, the refund will typically be credited back to the same account or wallet.

·         Time Frame: Refunds to digital wallets are often faster, ranging from instant to a few business days, depending on the service provider.