Terms of service

Terms and Conditions for Aus Lanka Delivery Effective Date: [22/09/2025]

Welcome to Aus Lanka Delivery. These Terms and Conditions ("Terms") govern your use of our services, website, and mobile applications (collectively referred to as the “Services”). By accessing or using our Services, you agree to comply with and be bound by these Terms.

Please read these Terms carefully. If you do not agree to these Terms, you must refrain from using our Services.

1.       General Terms

•       Service Agreement: By using our website, app, or any other related services, you are entering into a legally binding agreement with Aus Lanka Delivery.

•       Eligibility: You must be at least 18 years old and capable of forming a legally binding contract to use our Services. If you are under 18, you may only use our Services under the supervision of a parent or guardian.

•       Account Creation: To place orders or access certain features, you may be required to create an account. You agree to provide accurate and complete information when creating your account and to keep this information up to date.

2.       Services Provided

Aus Lanka Delivery provides delivery services for various products from sellers to buyers, including but not limited to e-commerce deliveries, food, and other goods.

•       Delivery Services: Our Services include the transportation of products from one location to another.

•       Product Availability: We strive to ensure that the products listed on our platform are available. However, product availability may change, and we reserve the right to cancel or modify orders in the event of stock discrepancies or unforeseen circumstances.

3.       Orders and Payment

•       Order Process: Once you place an order, it will be processed based on availability and other terms. You will receive a confirmation email once your order is accepted.

•       Payment: We accept a variety of payment methods, including credit/debit cards, bank transfers, and other online payment systems (e.g., PayPal). Payment must be made in full before the delivery process begins.

•       Pricing and Fees: All prices are listed in [AUD Default currency] and may include delivery charges, taxes, and other fees, which will be clearly outlined at checkout.

4.       Delivery and Shipping

•       Delivery Timeline: We aim to fulfill orders within the estimated delivery window, but times can vary depending on product availability, location, and other factors.

•       Delivery Locations: Our delivery services are available in certain geographic areas. You are responsible for ensuring that we can deliver to your location. Some remote areas may not be covered.

•       Delivery Issues: If there are any issues with your delivery (e.g., delay, damage, incorrect items), please contact our customer service team within 02 days of receiving your order.

5.       Returns and Refunds

•       Return Policy: Products can only be returned or exchanged if they are defective, damaged, or incorrect. Returns should be initiated within 02 days of receiving the product.

•       Refund Process: Refunds will be issued in accordance with our Return and Refund Policy, using the same payment method originally used, unless otherwise agreed upon.

6.       Customer Responsibilities

•       Accurate Information: You are responsible for providing accurate shipping information at the time of checkout. Aus Lanka Delivery is not liable for delays or issues resulting from incorrect information.

•       Receiving Deliveries: You are responsible for ensuring that someone is available to receive your order at the specified delivery address.

•       Compliance: You agree to comply with all applicable laws and regulations when using our Services, including those related to shipping, receiving, and handling of products.

7.       Prohibited Uses

You agree not to use our Services for any unlawful or prohibited activities, including but not limited to:

•       Illegal Goods: You may not use our delivery services to transport illegal, counterfeit, or prohibited goods.

•       Misuse of Platform: You may not interfere with the functioning of our website or app, or engage in activities that may disrupt our Services or other users’ experience.

•       Fraudulent Activities: You may not use the platform for fraudulent or misleading purposes.

8.       Intellectual Property

•       Ownership: All content on our website, mobile app, or any of our Services (including logos, designs, text, graphics, images, and software) is owned by Aus Lanka Delivery or its licensors and is protected by copyright and trademark laws.

•       Limited License: You are granted a limited, non-exclusive, non-transferable license to access and use our Services for personal, non-commercial use, subject to these Terms.

9.       Privacy and Data Protection

•       Data Collection: We collect personal information as outlined in our Privacy Policy. By using our Services, you consent to our collection, use, and storage of your data in accordance with that policy.

•       Security: We implement reasonable security measures to protect your personal data, but we cannot guarantee complete security due to the inherent risks of data transmission over the internet.

10.   Limitation of Liability

•       No Liability for Losses: Aus Lanka Delivery is not responsible for any loss, damage, or expense arising from delays, errors, or failures in the delivery process, including lost or damaged goods. Our liability is limited to the refund or replacement of products in accordance with our return and refund policy.

•       No Warranty: We provide our Services "as is" and do not make any warranties, express or implied, regarding the quality, reliability, or availability of our Services.

11.   Indemnification

You agree to indemnify and hold harmless Aus Lanka Delivery, its employees, officers, agents, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your violation of these Terms or use of our Services.

12.   Modifications to the Terms

We may update or modify these Terms at any time without prior notice. When we do, the updated Terms will be posted on our website or app. It is your responsibility to review these Terms periodically. Continued use of our Services after changes are posted constitutes your acceptance of the new Terms.

13.   Termination

We reserve the right to suspend or terminate your access to our Services if you violate these Terms or if we reasonably believe that continued access is detrimental to the functioning of our Services.

14.   Governing Law and Dispute Resolution

•       Governing Law: These Terms shall be governed by and construed in accordance with the laws of [Insert Country or Jurisdiction].

•       Dispute Resolution: Any disputes arising from or related to these Terms shall be resolved through [arbitration/mediation] or in the courts of [Insert Jurisdiction], depending on the applicable laws.

15.   Contact Us

If you have any questions about these Terms or our Services, please contact us at:

Email: [info@auslankadelivery.com]

Phone: [+94 76 395 3531]